Technical Analyst

JOB SUMMARY

The Sr Technical Revenue Assurance Analyst is responsible for maintaining information systems and providing technical support for all aspects of the revenue assurance department.

As part of the role this individual is responsible for collaborating in the identification of leakage across the enterprise and coordinating with cross functional teams to drive incremental revenue/profits and costs reductions.

The position reports to the Dir, Revenue Assurance.

MAJOR DUTIES AND RESPONSIBILITIES

Support the RA team in the maintaining and technical preparation of reports/dashboards/trend analysis to inform management how well the company is transforming services into profits

Serve as a liaison to the Marketing/Billing department and assist/collaborate in efforts related to revenue planning, pricing and packaging, and promotion management

Partner and collaborate with the Business Intelligence team on automation of reporting and process improvements and other analysis

Develop and implement revenue assurance applications and processes, including data extraction, creation of data warehouses when required

Assist with building automated test tools for alerting.

Regular review and maintenance of alerting test cases

Research questions for management and conduct ad-hoc investigations

Establish and monitor processes and controls to protect revenue and data integrity/synchronization among systems

Identify and quantify revenue opportunities and coordinate with cross functional teams to realize incremental revenue

Develop and maintain reporting databases to establish trending to detect leakage

Perform other duties as requested by supervisor

REQUIRED QUALIFICATIONS

Skills/Abilities and Knowledge

Investigation: Ability to perform data analysis, statistical analysis, detailed data tracing, raw CDR review

Baseline Reporting: Ability to manage data warehousing, SQLs scripting for investigation and proof of concept purpose

Network/Systems: Knowledge of a particular revenue management system, extremely comfortable with managements of databases, SQLs queries, data conversions, programs and operational disciplines

Synchronization: Ability to perform complex data matching processes and data diagnosis across multiple systems

Correction: Experience scoping and troubleshooting systems and sizing organizational problems, has authority to propose changes

Ability to read, write, speak and understand English

Ability to communicate orally and in writing in a clear and straightforward manner

Ability to make decisions and solve problems while working under pressure

Ability to handle multiple projects and tasks, prioritize and organize effectively.

Ability to think outside the box and apply critical thinking skills

Ability to use personal computer and software applications (i.e.

Word, Excel, PowerPoint, Access)

Ability to work independently

High level of curiosity and investigate mind-set with attention to detail

Cable television products, telecommunications, monthly recurrent services or cable billing systems experience preferred

Experience with CSG or ICOMS billing systems is a plus

Education

Bachelor’s degree in computer science or information technology or equivalent experience

Related Work Experience Number of Years

Advanced technical data experience 5+

-Including two or more years of writing advanced SQL, tuning database/query performance is strongly

preferred

Billing systems, preferably in Cable / telecommunication 3+

-Experience with CSG or ICOMS billing systems is a plus

WORKING CONDITIONS

Office environment

Minimal travel may be required

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