RemX Staffing is seeking a temporary Help Desk Specialist in Basking Ridge, NJ!
Hours: Monday-Friday 8:30am-5:00pm
This position requires working onsite.
Responsibilities:
- Troubleshooting of incidents and service requests
- Diagnosing, troubleshooting, and resolving Microsoft Windows and Apple hardware and software problems
- Evaluating and testing new hardware and software including operating systems
- Resolve issues for clients via phone, in person, or electronically
- Utilizes the Help Desk ticket tracking system for problem management and resolution
- Recommend hardware and software improvements
- Track customer issues and resolutions
Job Requirements:
Qualifications:
- Bachelor’s degree strongly preferred
- 3+ year of previous Help Desk experience
- Patch Management and Office 365 deployment experience required
- Ability to build rapport with clients
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor
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