Principal UX/UI Researcher

DescriptionGreen Pixel Studios is charged with pushing the envelope on user experience design in digital.

This role, reporting to the Director of User Experience, will engage in the evolution of user experience in financial services.

We are looking for someone who is passionate about envisioning experiences that push imaginative solutions to enable the bank’s clients to fulfill their financial dreams.

The Principal User Experience (UX) Researcher will work across the organization to research and design best in class digital experiences.

The Principal UX Researcher will be responsible for auditing existing experiences through observation and quantitative and qualitative analysis and prototyping potential solutions.

The Principal Researcher will have the ability to synthesize research across projects and provide insights that will support the entire organization.

The Principal UX Researcher will be a consultant, mentor, and advocate for UX Research across the organization and lead through influence. Primary responsibilities include: Proactively planning research, writing interview protocols, and executing UI research through in-person and remote qualitative research to create a new understanding of user’s wants and needs.Analyze data from multiple qualitative insights including market research, voice of the customer feedback, and heuristic analysis along with quantitative data from surveys, analytics, and A/B testing to determine new connections and create recommendations for the optimization and enhancements of the UX.Evangelize and educate colleagues about the benefits of user experience research and how it helps identify solving the right problem, support innovation and improving user outcomes.Lead the democratization of user research by mentoring researchers, designers and key strategic partners on UX research methodologies.Communicate and present research insights to business and executive stakeholders to influence the short and long-term design and development roadmaps.

Build a comprehensive list of potential research participants both for in person and remote studies.Develop prototypes based on your research to inform stakeholders. Shared accountabilities:Audit new research tools, vendors and techniques to provide recommendations to stakeholders.Educate stakeholders on a design-thinking approach and techniques.Support strategic research objectivesCreate a new, better, and organization-wide understanding of opportunities for digital customers based on their needs and frustrations.Audit experiences for accessibility improvements and develop and share ADA best practices.

QualificationsRequired Skills/Experience:10+ years in UX research experience; preferably with digital products.

Expert command over a wide range of qualitative and quantitative methods.A portfolio demonstrating past work experience, deliverables and innovation across a broad range of methods.Storytelling and persuasion techniques to evangelize research build empathy for users and trust with partners.Experience with mentoring designers, researchers and product owners on the topic of design thinking.Experience scaling a UX practice through democratization of UX research and expertise.Master’s Degree in Human Factors, human-computer interaction (HCI), psychology, or equivalent professional experience.Experience with Agile Development preferred. Hours & Work Schedule Hours per Week: 40 Work Schedule: Mon-Fri, 8:30 – 5:00 #LI-Sourcer1 Why Work for UsAt Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities.

When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.Equal Employment OpportunityCitizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.Equal Employment and Opportunity Employer/Disabled/VeteranCitizens is a brand name of Citizens Bank, N.A.

and each of its respective affiliates.

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