DescriptionA TGI Fridays Server (W/W) possesses a passion for service, is knowledgeable of menu items, and is prepared to proactively customize the dining experience to the guests’ expectations.Specific responsibilities of the Server (W/W) include: * Greets guests with a genuine smile, builds rapport, and ensures an enjoyable, quality dining experience.* Looks for visual and verbal cues to identify the experience the guest wants and customizes the service to meet those expectations.* Promptly and accurately takes food and beverage requests from guests.* Ensures expedient service of food and beverages to the guest.* Frequently checks up on the guests and uses visual cues to provide silent service as appropriate.* Learns TGIF menu and beverages, expertly recommends and upsells items.* IDs all guests ordering alcoholic beverages who appear to be 40 years old or younger.* Follows all Fridays Service Style Standards.* Accurately rings all orders into the POS system while simultaneously interacting with guests when applicable.* Practices conversational ordering by mentioning current promotional features.RequirementsA TGI Fridays Server (W/W) must be able to carry natural conversation with guests without sounding scripted or intrusive.Additional specific requirements for the Server (W/W) include: * Must be able to deliver plates and food and clear tables* Must be able to hear well amongst loud background noise* Must be dressed neatly and well groomed in company approved uniform at all times* Must be able to operate P.O.S.
system, make change correctly and make credit card transactions accurately* Must be able to calmly respond to angry guests and notify a Manager* Must be able to read and write notes to hearing impaired guests* Must be able to read menus to sight-impaired guests* Must be able to verbalize menu items clearly to guests while taking their orders or responding to their request* Must be able to read and write* Must be able to stand and walk during entire shift* Must be able to reach, bend, stoop and wipe counters/tablesMinimum Age18Ability to Lift30 lbsAbility to Stand 6-8 HoursYesBase Pay Rate Minimum$8.00Base Pay Rate Maximum$12.00
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