Sunday 21 November 2021

Logistics Coordinator

Job Description Logistics Coordinator

LIST LOGISTICS is a leading provider of third party logistics and eFulfillment services.

Our new 600K Sqft “state of the art” distribution center is focused on exceeding customer expectations in a profitable manner.

This key position will take pride in serving our valued customers.

This position reports to the Warehouse Manager.

Main Job Tasks and Responsibilities
Deal directly with customers either by telephone, electronically or face to face
Respond promptly to customer inquiries
Handle and resolve customer complaints inputs from others as needed.

Escalate serious issues
Obtain and evaluate all relevant information to handle product and service inquiries
Provide delivery information
Process orders, forms, applications and requests
Organize workflow to meet customer timeframes
Direct requests and unresolved issues to the designated resource
Manage customers’ accounts using our warehouse management system (WMS)
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Record details of actions taken
Expedite requests, rush order, alter sales orders and shipping information as requested
Prepare and distribute customer activity reports
Communicate and coordinate with internal departments
Follow up on customer interactions so timely closure is assured
Provide feedback on the efficiency of the customer service process
Key Competencies
Interpersonal skills
Communication skills
– verbal and written
Listening skills
Problem analysis and problem-solving
Attention to detail and accuracy
Data collection and ordering
Customer service orientation
Adaptability / Initiative
Stress tolerance in a fast-paced work environment
Accountable / Reliable
Time-Management Skills
Education and Experience
High school diploma, general education degree or equivalent
Knowledge of customer service principles and practices
knowledge of MS office computer applications
Ability to type accurately and efficiently
Knowledge of administrative procedures
Warehouse operations knowledge
Bilingual English / Spanish is a plus
Job Type: Full-time

Pay: $17.00
– $19.00 per hour

Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Schedule:
8 hour shift
Day shift
Monday to Friday
Education:
High school or equivalent (Preferred)
Experience:
Microsoft Office: 1 year (Preferred)
Work Location: One location

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