Responsibilities In this role you will: Work as part of the IT Infrastructure End User support and engineering team to deploy and maintain Windows desktop operating systems technology solutions in support of identified business needsProvide expert level technical support of end user hardware, software, mobile devices, and peripheralsBe responsible for timely ticket resolution and closure Respond to requests and problems including installing, monitoring, diagnosing, repairing, maintaining, and upgrading all hardware and software to ensure optimal workstation performanceExecute the joiners and leavers process, including imaging, deployment, equipment returns and replacementsMaintain an accurate inventory of all unassigned, deployed, retired and disposed hardware and peripheralsParticipate in root cause analysis on recurring tickets and identify opportunities for automated remediation Demonstrated hands on experience with remote access (VPN, VDI), networking, Active Directory, email, enterprise telephony, and file sharing technologiesProvide basic business level application supportParticipates in and may lead special projectsResponsible for the maintenance and upkeep of branch office computer rooms, networking closets, and local site serversPerform other duties as assignedMust be willing to work off hours and be part of an on-call rotationThis is the job for you if:You have past experience in a corporate desktop support roleYou have a sense of urgency along with being task orientedYou have experience working independently with little supervisionYou have experience interacting with senior level leadershipYou proactively seek learning opportunities and is a self-starterYou are able to work full-time on-site in Hartford, CT Qualifications You should get in touch if:You have 5+ years’ Desktop Support experience in a medium to large size organizationYou have mobile device experience with Apple IOS platformsYou have expertise with Windows 10 operating systemsYou have knowledge of enterprise systems configuration management systems (i.e. SCCM)You have knowledge of the Microsoft Office SuiteYou are able to troubleshoot and diagnose complex hardware problemsYou have experience working in a highly regulated and secure environmentYou have working knowledge or experience working within the ITIL frameworkYou have excellent oral/written problem solving and customer service skills requiredYou have the ability to manage multiple tasks, be detail oriented, be responsive, and demonstrate independent thought and critical thinkingWhat we offer:Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match.Generous PTO, 401K Savings Plan, Paid Parental Leave, free on-demand Virtual Fitness Training and more.Advancement opportunities, professional skills training, and tuition ReimbursementGreat culture with a sense of communityPLEASE NOTE: The President’s mandate states that all employees must be vaccinated or submit to regular testing and all of our team members will be expected to comply.
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